Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 2 - 4 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 5 days of delivery

Ship items back to me within: 7 days of delivery

Request a cancellation within: 6 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Frequently Asked Questions

Can I add a gift note?

Sure! Just type the message you would like on your gift tag in the notes to seller at checkout.

Care instructions

Spot clean with a damp cloth.

What are the heat packs filled with?

Heat packs are filled with flax seed and rice. I can customize your heat pack with rice or flax only. Just let me know and I can make you a custom order. :)

What do you use for scents?

I use organic herbs and organic essential oils.

How cold will they get when used as a cold pack?

The heat packs will get cool in the freezer, they will not be ice cold like gel packs.

Do you use organic essential oils?


Can you make a custom size for me?

Of Course! Contact me and let me know what you are looking for.

Can I get combined shipping for multiple items?

Yes, let me know what you would like to order, and I can see if the items are eligible for a combined shipping rate.

Legal imprint